Shipping & Return

Last updated: 21 September 2025

Shipping Policy

• We process and ship orders within 2–4 business days of order confirmation.
• Delivery times vary by location; standard delivery typically takes 5–7 business days.
• Tracking information will be provided once your order is dispatched.
• Shipping charges may apply based on order size and location. Free shipping may be available on selected orders.
• We are not responsible for delays caused by third-party carriers.

Return & Refund Policy

• Requests for returns must be made within 7 days of delivery.
• Products must be unused, sealed, and in original packaging.
• Used or opened skincare products cannot be returned due to hygiene reasons.
• Damaged, incorrect, or unsatisfactory items are eligible for replacement or refund.
• Refunds will be issued to the original payment method within 7–10 working days after approval.
• Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

If you wish to exchange a product, please contact our support team first. Exchanges are subject to product availability and must follow the same return eligibility rules.

Contact Information

For any questions regarding shipping, returns, or exchanges, reach out to our customer support team: